Head of CRM - Ecommerce Retail

Head of CRM – Ecommerce Retail

Location: Huddersfield with flexible home working

Salary: up to £60’000 (dependant on experience)

We are seeking a highly motivated and commercial Head of CRM / CRM Manager to join in the current and future success of this thriving ecommerce retail business experiencing exceptional growth. 

The ideal individual will have direct experience from the ecommerce retail industry. 


You will be a commercial and creative individual who can work in a culture that is faced paced and deliver results under pressure. You will strive to refine and develop the companies CRM and segmentation and have the capability to implement strategy effectively.  

We are searching for someone who can take full ownership for a CRM department in an ecommerce that has turnover in excess of 500 million. You will commercially lead the operation maximising the customer end to end journey. Leading the business strategically to target customers with the most relevant products and offers across all the brands of the business.

You will be surrounded by industry leaders who are extremely passionate about the business they lead – you will need to be competitive, self motivated, efficient and one who goes ‘above and beyond the call of duty’.

Head of CRM / CRM MANAGER - requirements
  • Currently working in a fast paced ecommerce retail business.
  • Working within a business that works with detailed customer databases and targeted data marketing and email marketing.
  • A confident communicator. Working collaboratively across all commercial teams.
  • Proven delivery of customer acquisition, reengagement and customer retention strategies.
  • Developed customer retention and customer loyalty with a proven ROI.
  • Innovative approach. Proactively introducing and seeking new ideas and initiatives to drive customer spend.
We are seeking a natural leader that can communicate well, someone who can work with complex projects and strategies, presenting and communicate them in a confident and effective way. An individual who can think on their feet has the foresight to anticipate issues, balancing business demands proactively whilst developing strong relationships cross functionally.

About us...

2021 sees Discover Retail celebrate our 16th year of business. We have built our foundations on long-standing relationships. It is our attention to detail, coupled with passion, perseverance and plain old hard work that really gives us our focus and dedication to succeed.

DISCOVER where our talent can take you...