Customer Experience Manager - Unique Role

Customer Experience Manager - Unique role

Are you looking for a new career challenge?

This is perfect for an ambitious leader from either a Retail Contact Centre or Retail Call Centre who is ambitious to grow within an organisation that has an outstanding reputation for customer service. This role will lead the company’s reputation and high service promise.

  • Do you want to develop your career and make your mark?
  • Be part of a culture that is commercial yet promotes a lifestyle?
  • Do you motivate and lead your team to achieve success?
  • Are you driven to accept nothing less than 100% customer satisfaction?
Customer Experience Manager - Unique role
  • We are currently searching for a natural leader who has strong aspirations to develop the team to become future team leaders.
  • Eager to review, implement and create processes. Always looking at the business with a fresh pair of eyes.
  • Build strategy and have vision.
  • Resilience with the ability to develop and follow trends for the level of service the business needs to offer.
  • Passionate about sustainability.
  • Ethical with positive values.
You will have a positive and warm attitude, working as an inspiring leader to motivate and challenge your teams to meet the demands of this growth retail market. What you put in you will get that energy back ten-fold, certainly when it comes to rewards and opportunities for progression.

Customer Experience Manager - experience needed
  • This is a fantastic opportunity for a Customer focussed Contact Centre Manager or Call Centre Manager. Maybe your first step from a deputy role?
  • Lead a culture that empowers your team with a hands-on approach.
  • You will be a leader that can think on your feet in a dynamic retail business.
  • Effective and efficient control of costs, budgets and allocation of resources.
  • High degree of commercial awareness.
  • Strategic thinker.
  • An interest in outdoor pursuits would be a great fit for this role.
The benefit package is the best we have seen:

Employee Assistance Programme, Enhanced sick pay, Life assurance, Eye care, Welfare days, 50% discount, child care scheme, dog friendly, cycle to work, extended discounts with other retailers, discount for family and friends, pension scheme, Adventure training, Study Support, free equipment loans, buy and sell holiday days…we could go on!

About us...

2020 sees Discover Retail celebrate our 15th year of business. We have built our foundations on long-standing relationships. It is our attention to detail, coupled with passion, perseverance and plain old hard work that really gives us our focus and dedication to succeed.

Discover where our talent can take you...