about the company

Walking through the door you immediately feel a warm sense of welcome created by the team who genuinely enjoy what they do.

You will help your team make connections with the customers.
You will have your hands on your store's operations, including staffing, customer satisfaction, product quality, financial performance, security and safety.
Best of all, you'll be leading a team of great people committed to creating a welcoming environment.

Rated as a great place to work the people here love what they do.
 

about the role

Your key responsibilities include:

• Running a store with a high gross sales turnover.
• Managing 10 or more team members (exact number depends on size of store).
• Managing with integrity, honesty and knowledge to promote the culture, values and mission of the company.
• Role-modelling a "customer comes first" attitude by providing legendary customer service; engage customers in conversation and connect with them to understand their needs and the needs of the community in which your store lives.
• Training and supporting team members to ensure they deliver the same legendary customer service
• Reviewing store environment and key business indicators to identify and resolve problems, concerns and opportunities for improvement
• Providing coaching and direction that challenges and inspires partners to achieve business results; encourages participation from partners in developing store goals and plans
• Driving sales, agreeing targets and impacting direct on bottom line – P&L.
• Recognising and reinforcing individual and team accomplishments

what experience do you need?

Summary of Experience

• Progressively responsible retail catering or coffee experience
• Experience in managing the work of others
• Experience analysing financial reports

Required Knowledge, Skills and Abilities Branded Coffee

• Ability to manage store operations independently
• Ability to effectively manage multiple situations simultaneously in a fast-paced environment
• Ability to manage resources to ensure that established service levels are achieved at all times
• Strong problem-solving, interpersonal and team-building skills
• Strong operational skills in a customer-service environment
• Ability to communicate clearly and concisely, both orally and in writing
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritise workload
• Ability to handle confidential and sensitive information

how to apply?

Click here to apply for: CATERING / RESTAURANT MANAGER job or email your CV to info@discoverretail.co.uk.

Alternatively if you prefer to talk you can give us a call on 0844 669 3335 to discuss this role in more detail.

DISCOVER RETAIL LIMITED
Unit 8 Saville Street
Bolton
Lancashire
BL2 1BY
 

+44 (0)844 669 3335
+44 (0)844 669 3336
info@discoverretail.co.uk

about us

We believe that careers are one of the most important choices in an individual's life…recruiting, retaining and developing the best people are some of the most important factors of a company's life.

Supporting retailers and caterers UK wide we introduce great performers for operational, head office and logistics roles. People rely on us for a complete range of needs, from attracting and selecting one-of-a-kind candidates, headhunting, managing recruitment campaigns and processes…also not forgetting, finding a new career or assisting in the next step of their career development.

We are driven to offer both job seekers and employer's success by providing a positive customer experience through our honesty, professionalism, efficiency and knowledge. We connect, advise and support retail and catering organisations with our specialised recruitment support; our services add value and increase productivity!

To get to the point we find great performers for great positions!

DISCOVER where our talent can take you...