This midlands based pure play retailer is recognised as one of the top 100 growth businesses, this award winning company is one to watch with international expansion planned for the next 5 years.
The business is progressive and promotes a ‘go getter’ attitude to survive in a very competitive market. The organic growth we are searching for talent that can establish themselves in a fast paced multi-million pound turnover environment and have the hunger to make the next step in their career.
About The Role
Retail Contact Centre - Team Leader
A leading ecommerce retailer is in search of a confident, highly motivated and proactive Team Leader to jump on board and join in the success!
Recognised as one of the top 100 growth businesses, this award winning company is one to watch as it continues international expansion and digital innovation.
We are searching for a leader/supervisor that is seeking progression and has the passion to really make a difference.
- It is essential you have worked within a fast paced contact centre or call centre.
- An interest to work within a retailer is advantageous.
- You must have led, influenced and developed direct reports of 5+.
- You must have a commercial head with the desire to make the difference to the customer.
- Ability to take responsibility and make commercial decisions.
What Experience Do You Need?
Retail Contact Centre - Team Leader - What are we searching for?
- An individual that can think on their feet and get to the root cause of problems and ultimately impacting directly on business improvement.
- A bright, confident individual, a confident ‘go-getter’ and ready for the challenge of a growing and developing a team within an ecommerce business.
- Coach and develop the team to take ownership.
- A clear ability to ‘think outside the box’, approach challenges creatively with a real passion for the customer experience.
How to apply
Alternatively if you prefer to talk you can give us a call on 01254 824 146 to discuss this role in more detail.