Job Title: Assistant Store Manager

Department: Any Store

Immediate Manager: Store Manager

Job Purpose: To assist the store manager to achieve maximum store efficiency and profitability accordance with Company policy. To assist the store manager in the smooth running of the store by helping to create and maintain an environment which encourages the customer to purchase.

Job Description – Assistant Manager

General

• To take responsibility for specific areas of activity from day to day, as assigned by the Store Manager
• To deputise for the Manager by being totally in charge of the store in his/her absence
• To ensure that all areas of the shop floor are adequately staffed and that customers receive the highest standard of service

Sales

To assist the store manager to achieve budgets through the effective application of:

• Company policy on customer service and after sales service
• Staff motivation
• Add on sales and cross selling
• Merchandising presentation
• Promotional activity
• Stock management
• Training
• Any other appropriate measures
• Local marketing initiatives

Profit

To assist the store manager to achieve/exceed target by:

• Attention to administration
• Implementation of stock taking procedures
• Accurate pricing
• Till disciplines
• Prevention of wastage, damage, shrinkage, etc
• Prevention of theft
• Control of resources, eg energy, equipment, wrapping
• Any other appropriate measures

Management of Staff

In conjunction with the store manager, to achieve maximum staff productivity by:

• Identification, training and development of skills and potential
• Planning and organising staff coverage in accordance with business trends and within agreed staff budgets
• Making the best use of staff by organisation, delegation and motivation
• Liaison with store manager on the regular appraisal of staff and participation in follow up action
• Establishing and maintaining discipline
• Dealing with day to day problems and grievances
• To assist in the scheduling of days off/staff breaks and shift for late night trading

Standards

To be aware of and assist in the maintenance of standards set by the store manager in the areas listed below by personal example:

• Personal appearance, behaviour, attendance, time-keeping, etc, both incompany and when representing the company elsewhere
• Cleanliness, tidiness and safety of the department, including the till area and stockrooms
• Adherence to all company rules and regulations
• dherence to government legislation
• Adherence to company Health & Safety policy
• To answer customer queries, action refunds, exchanges and discounts
• To ensure that stock replenishment is carried out on a regular basis and that the stock is presented correctly on the shop floor
• To follow company banking procedures
• To be knowledgeable on all till procedures
• To ensure correct procedures are followed for taking in deliveries, checking discrepancies and reporting them to the store manager
• Adherence to ISO 9002 where appropriate
• To ensure that all security measures are in place and to promote a security conscious environment

Planning and Organising

To assist the store manager to:

• Anticipate trends and plan to take advantage of them
• Anticipate problems and plan to meet them
• Organise him/herself and delegate tasks to carry out those plans

Communication and Co-Operation

• To work as a member of Cotswold’s management team to achieve the company objectives through liaison and co-operation with others
• To keep the store manager fully informed of all matters relating to the store operation including maintenance of successful trading and high morale
• To carry out responsibilities and duties accepted as part of the procedure for dealing with bomb alerts, fire alarms, theft alarms and public disorder
• To nsure that visits by Trading Standards, Environmental Health or any other government officials are immediately reported to the Retail Operations

Executive

• As a key holder, to ensure that the store is opened and closed in line with company procedure
• To report all security issues to Retail Operations Department Self Development
• To develop his/her knowledge of all aspects of the store and departmental operation
• To constantly develop his/her management skills through use of individual learning plan

Qualifications, Knowledge, Skill and Experience (Required to perform the job)

• Good interpersonal skills (verbal and written)
• An active interest in the outdoors would be advantageous but not essential
• PC literate
• Enthusiasm and drive
• Ability to motivate and lead teams
• Time Management
• Decision Making
• Visual Perception